I can’t open the files after I download them.
All Lesson Plans and Appendices are protected by licensing software called “Locklizard”. This means that your computer needs to have the licence installed so you can open it.
I am logged into the website. Why can’t I open the documents?
The Locklizard software required on your computer is different to the username and password you use to log into the website. You need both.
How do I install the licensing software?
Locklizard has sent an email to your Programme Coordinator with the required software and registration licence.
If you are using a personal computer:
– You can install the software yourself by following the instructions provided by your Programme Coordinator.
If you are using a school computer:
– We recommend that your IT Technician installs the software on your school computer. This is because your permission to download software is likely to have been restricted.
– We provide more Technical Information for your IT Technician here: IT Information
Can the licence email be sent to me again?
Yes. Please email Paul (firstname.lastname@example.org) providing your full name, school name and postcode. Paul will arrange for the LockLizard email to be sent to you.
Do I have to go through this process lots of time?
No! This is a one-off process that only takes a couple of minutes per computer. Once the software has been installed, your subscription is automatically checked in the background. The only time you will need to do it again is if your computer memory is wiped or if you get a new computer.
Can I access the resources before the licence is installed?
Yes, you can view all of the resources using the ‘View Online Only’ section in the download links. However, please note that you will be unable to download or print the resources from these links. Therefore, long-term we recommend that you have the software installed on every computer.
Why are the documents protected by a licence?
‘Life to the Full’ is an annual subscription service. It is not viable for us to release the full materials on a perpetual licence, and schools have told us that they would prefer to pay a smaller annual subscription rather than a large one-off fee. Controlling access to the materials through Locklizard software is one way we can protect the service.
How does it work?
Any computer can download the documents. However, when you try to open the document, the licensing software checks that the computer you are using has an active subscription. If the Locklizard software is not installed on your computer, you won’t be able to open the document. Although you may be able to open the document on one computer or device which has the software installed, you won’t on another which doesn’t have the software installed.
I still need help!
Please contact Paul (email@example.com). We’d be very happy to help and advise you.