Client Relationship Manager

Remote-working | Permanent | Full-time

Ten Ten Resources is a web-based educational organisation that offers a subscription service to primary schools and secondary schools. Our core market is Catholic schools and we are currently developing new markets in other Christian and non-faith schools. Our programmes include:

• Relationship and Health Education (primary schools)
• Relationship, Sex and Health Education (secondary schools)
• Collective Worship (primary schools)

The Client Relationship Manager will be responsible for building and maintaining good relationships between schools and Ten Ten, communicating to non-subscribers about our resources, and supporting current subscribers using the programmes. This is both a front-facing role with clients and a backend role managing database, communications and membership systems.

Responsibilities and Duties

The Client Relationship Manager will:

• Take a leadership role within the organisation as the bridge between the company and the clients, including potential new clients.
• Be the first responder to all enquiries by phone and email.
• Engage, support and encourage new and continuing subscribers through phone and email communication.
• Manage users on the WordPress website.
• Maintain the CRM database.
• Update website content on a weekly basis.
• Manage users and content on our mail client and set up marketing automation.

The Client Relationship Manager will develop a sound knowledge of the resources produced by Ten Ten and a passion for communicating about them to current and future clients.

Person Specification

We are looking for:

• A self-motivated home-worker who will enjoy being part of a small, high-functioning team.
• An engaging personality who will relish communicating with current clients and potential customers on phone and email.
• A task-focused individual who will find satisfaction in multi-tasking.
• A passionate team player who will thrive on work that impacts the hearts and minds of children and young people.

Home Working & Equipment

The role is intended for a home-worker. Ten Ten will provide basic home-working equipment (eg computer, phone) and office furniture if required (eg desk, chair). Occasional work in our office (based in London and Liverpool) may be required.

Hours & Salary

This is a home working role.

• 35 hours per week

• Salary range: £27,500 – £31,500

How to Apply

Please send your CV and a covering letter outlining why you think you would be a good fit for working at Ten Ten.

Send to Martin O’Brien: directors@tentenresources.co.uk 

Deadline: Monday 29 November 2021 (9am)

Benefits

• Working as part of a small, high-functioning team, you will have a significant impact on the mission of Ten Ten, seeing the fruits of your work on the hearts and minds of the children and young people.

Appointment Prospectus:

Interested in applying? Please read our Appointment Prospectus to see if you are a good fit (or download here)