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Login FAQs
What is my username?
Your username is usually your school email address.
- Please note that if your email address contains an apostrophe, you may need to omit this from your username (eg o’boyle@school.com becomes oboyle@school.com)
What is my password?
We don’t know your password. However, you can reset your password.
My username is not recognised?
Usernames are your registered email address and they are case-sensitive. If you are not sure what your registered email is, you can see it in Your Account.
I am logged in but still can't access the page I want
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Do you need to subscribe or upgrade? Your Account Administrator can add programmes to your school’s account. Who is my Account Administrator?